Hitting the panic button
http://www.cobizmag.com/articles/hitting-the-panic-button/
How business owners should deal with the downturn
By Kent McSparran
As a business owner you have a responsibility to remain calm in troubled times, but these times are unprecedented. A year ago if someone said General Motors, Ford, Citicorp, Merrill Lynch, Bear Stearns, Lehman Brothers and other legendary names would fail or threaten to turn into penny stocks, you would have called him or her crazy.
Yet it has happened right before our unbelieving eyes. The world has slid into a recession that most expect to last at least a year. Whether the economic downturn lasts six or 36 months, as a business person you need a plan to survive it.
First, avoid panic. If you panic it will create fear inside your organization and a productivity crisis will ensue. When people are fearful they are not productive. They become risk-adverse and indecisive; fearful of making a mistake that will get them laid off.
Second, check your optimism and do not plunge ahead without looking where you are going. It takes improved market knowledge and out-of-the-box thinking to strike a careful balance between panic and recklessness.
Figure out who you are as a leader. There are four main types:

• Victims, who wastes energy on things that can’t be controlled and focuses on blame rather than action.
• Stranglers, who survives down markets but chokes off growth by refusing to invest.
• Kamikazes, who wait too long to cut costs, bleeding their balance sheets and positioning the business poorly for recovery.
• Balanced Leaders, who knows when to hunker down and when to expand. The key to survival and prospering in these times is to be the Balanced Leader.

Understand your micro-economy
Forget the headlines and network coverage about the national economy. Every business operates in its own micro-economy and the key to success is to make bold decisions in response to the reality of this micro-economy.
If you sell architecture services to hospitals in the Western U.S., don’t say the architecture business is bad because the national economy is bad. Your micro-economy might be fine. Or parts of it might be good and other parts bad. It’s up to you as an owner to shift resources to the more promising areas and away from the bloody ones.
Commit to a strategy: Are you going to hunker down and survive, or change the rules by thinking differently about business as usual?
In order to decide which strategy to employ, challenge your assumptions about your market. When the world is changing as fast as it is today, your intuition may be less reliable. Get disciplined about knowing the facts. Learn true customer demand, what’s going on with pricing in the market and customer backlogs.
When to hunker down and when to change the rules
Hunkering down means cutting costs now — not later when you’ve burned through too much cash. When the rebound is not in sight and everything is constricting, you may need to face the reality that your growth objectives are not achievable.
Hunkering down is about preserving cash. You will need cash when the economy turns around to take advantage and make the big move. Part of this strategy is to buy bargains like cheap inventories, competitors and fire-sale equipment. Most of all, earn customer loyalty. Focus on better service and when necessary, lower prices. Remember, it’s better to keep a good customer than to attract a new one with lower prices.
Change the rules by breaking into new markets, expanding product lines or by challenging industry norms. If the facts show you a real opportunity, be the one to make it happen. But you must have enough capital to make it happen, even if you misjudge the rebound.
Here’s how to change the rules: Test every assumption about your business. This may require outside help. Years ago, we had a client who believed every order should be taken in person because of the relationship nature of their business. As outsiders, we challenged this industry norm.
The facts showed us a telephone sales rep could cover six times as many customers as a field rep. Why not sell over the phone? At first we were told we didn’t understand the business. But thanks to a client who had the guts to change the rules, within a few years the entire industry had adopted telephone selling as the primary business model.
Every industry has unwritten rules that no one would think to break. A down market is the ideal time to change the rules and adopt more radical options.
When entering a new market, make sure it isn’t overrun with competition. Use the "Blue Ocean Strategy," put forth by authors W. Chan Kim and Renée Mauborgne. You are looking for lightly treaded areas of opportunity, a niche or business that you are uniquely qualified to fulfill. Diversification efforts have a high failure rate and you’re usually better off staying as close as possible to what you know — existing markets and services.
Whether you choose to hunker down or change the rules, remember that when armed with the right information, you can strike a balance between impulsive optimism and too much caution. Fortunes are made in times such as these.
Kent McSparran is principal of the consulting practice at Denver-based Ehrhardt Keefe Steiner Hottman PC, a team of more than 40 specialists offering distinct areas of business expertise in Colorado’s leading industries. He can be reached at 303.846.3316 or at kmcsparran@eksh.com.